Management of Impact on Stakeholders in the Value Chain
Value Chain and Stakeholders Identification
The Company places a priority on the management of its value chain, a mechanism for developing its competitiveness, reduce sustainability risks arising from its business operations. The Corporate Governance and Sustainability Development Committee analyzed the Company’s main activities from the upstream to downstream activities in adding value for the business in parallel with the identification of key stakeholders or persons who had business relationship and were involved in the Company’s activities. Then a data relationship analysis and review with regard to the stakeholders who are positively and negatively affected by being involved in the Company’ s activities were conducted. According to the value-chain analysis results, four primary activities and six support activities were identified and evaluated. In addition, the Hospital has managed the relationship with the stakeholders in its value chain by dividing them into six groups consisting of 1. employees 2. service users 3. community, society and the environment 4. shareholders and investors 5. suppliers 6. business competitors as shown below:
Stakeholder Engagement
The Company has conducted stakeholder engagement according to the results of an analysis on business relationship of stakeholders to its business operations throughout the value chain to assess positive and negative impacts that have occurred and those with likelihood of occurrence obtained from gathering stakeholders’ expectations through channels for receiving opinions and suggestions, whether formal or informal methods as well as on the sustainability context in responding to stakeholders’ expectations through the execution of the Company’s strategies and business plan covering economic, social, human rights and environmental dimensions throughout the value chain. The channels for engagement and responses to the expectations and concerns of every group of stakeholders and the results of the execution are as follows:
Engagement | Expectations and Concerns in 2022 | Responses in 2022 | Results in 2022 |
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Employees | |||
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Engagement | Expectations and Concerns in 2022 | Responses in 2022 | Results in 2022 |
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Service Users | |||
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Engagement | Expectations and Concerns in 2022 | Responses in 2022 | Results in 2022 |
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Community, Society, and Environment | |||
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Engagement | Expectations and Concerns in 2022 | Responses in 2022 | Results in 2022 |
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Shareholders and Investors | |||
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Engagement | Expectations and Concerns in 2022 | Responses in 2022 | Results in 2022 |
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Suppliers | |||
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Engagement | Expectations and Concerns in 2022 | Responses in 2022 | Results in 2022 |
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Business Competitors | |||
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Supplier Code of Conduct
Praram 9 Hospital has been committed to conducting its business with responsibility, integrity, transparency and fairness on the basis of the good corporate governance and Code of Conduct, taking into consideration risks and opportunities in the economic, social, human rights and environmental dimensions that may have an impact on suppliers’ operations. To achieve such commitment, the Company has strengthened the relationship with suppliers and collaboratively created sustainable value with stakeholders throughout the value chain. In addition, the Supplier Code of Conduct has been developed to serve as guidelines for Praram 9 Hospital and suppliers to achieve the sustainable business development through conducting business with transparency, respect for human rights, fair and ethical treatment of labors in compliance with applicable laws, following the standards for safety, occupational health and environment as well as closely monitoring the implementation as follows:
All suppliers are expected to deliver quality products and services at a reasonable and fair price in an accurate, precise, complete and timely manner and continuously develop their products and services using advanced technology.
All suppliers are expected to comply with all applicable laws and shall not violate any Intellectual property rights and put in place measures to ensure that the Company’s confidentiality is maintained. and shall not use important business information as well as confidentiality related to the Company or its stakeholders without the Company’s prior written consent.
Suppliers are expected to ensure that all stakeholders are treated with responsibility, fairness and openness in ensuring equality of opportunity for the competition and operate their business under fair and honest competition rules.
Suppliers are expected to comply with labor laws and ensure that all employees are treated equally, without discrimination and shall neither employ illegal workers nor use forced labors, such as human trafficking and the use of child labors.
Suppliers are expected to operate their business taking into consideration the impacts on community and society and have participation in the development of the quality of life and well-being of people in communities in society.Health Innovations
Suppliers are expected to comply with environmental applicable laws, including pollution management, waste disposal and business process development to achieve environmental sustainability, such as production process improvements to reduce greenhouse gas emissions.
Suppliers are expected to use resources efficiently to reduce waste and select or produce eco-friendly products and shall take careful actions, not allowing them to negatively affect the environment and encourage their employees to use resources economically and efficiently.
Suppliers has the rights to request for information and report clues or complaints about a possible breach of Praram 9 Hospital’s Code of Conduct via e-mail: CEOoffice@praram9.com or make a telephone call to the Company’s senior executives via the following direct phone number: 087-111-5994 Moving
The results of the evaluation of breaches of the Code of Conduct of suppliers in the value chain in 2022
No breach of the Code of Conduct of suppliers in the value chain was found.
Supplier Management
The Company has given priority to the supplier development and management under the same guidelines, compliance with laws and suppliers’ sustainable development. The evaluation on major suppliers and new suppliers will be conducted at least once a year according to the Company’s plan for the development and enhancement of suppliers’ operational efficiency to enable the Company’s risk reduction and opportunities for achieving sustainable competitive advantage.
Trade credit payment Policy
Average trade credit payment term in 2022 = 45 days